Privacy Policy

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At SafeSteps Transport, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect the personal information of our clients, partners, and visitors to our website.

When you use our services or visit our website, we may collect the following types of information:

• Contact details such as name, phone number, email, and address
   
• Transportation details such as pick-up and drop-off locations, mobility needs, and appointment times
   
• Payment information for private pay clients (processed securely)
   
• Application and employment information if you apply through our Careers page
   
• Information submitted through our website forms or by email
   

We use the information we collect to:

• Schedule and provide safe, reliable transportation services
   
• Communicate with clients, families, and partner organizations
   
• Process billing and payments
   
• Coordinate with Medicaid and other partner programs
   
• Improve our website, services, and client experience
   

SafeSteps Transport takes the protection of your personal information seriously. We use secure systems and processes to safeguard data and limit access to authorized staff only. For health-related details, we follow HIPAA guidelines and ensure confidentiality at all times.

We do not sell or rent your personal information. We may share information only when:

• Coordinating with healthcare providers or partner organizations at your request
   
• Submitting required information to Medicaid or other insurance providers for billing
   
• Complying with legal or regulatory obligations
   
• Protecting the safety of our passengers, employees, or community
   

You may contact us at any time to:

• Request a copy of the information we have on file about you
   
• Update or correct your personal information
   
• Ask questions about how your information is used or protected
   

If you have questions or concerns about this Privacy Policy, please contact us:

📧 info@safestepstransport.com

SafeSteps Transport is committed to keeping your personal information secure and treating every client with dignity, respect, and care.